Field Service Engineer-LC/LCMS

Overview

Field Service Engineer supporting customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions, including hardware, software, networking products and operating systems.

What you'll do

• Install and optimize hardware, software and network products and configurations at customer sites.
• Diagnose and resolve product performance problems.
• Perform maintenance and repairs.
• Advise customers on preventive maintenance and configurations that may impact product performance.
• Proactively respond to potential equipment issues to prevent unplanned interruption of customers' business.
• Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
• Train other field engineers and customers in the solutions.

What you'll need

• Bachelor's or master's degree in the science field, e.g. chemistry, analytical chemistry, biochemistry, biotechnology or similar.
• 2+ years of experience in a similar position or experience as an end user.
• Experience troubleshooting and problem solving.
• Verbal and written communication that is clear, respectful and timely.
• Willingness to travel 50% of the time and visit customers.

Nice to have

• HPLC and GC experience (highly desirable).
• Experience with Agilent solutions (desired but not essential).

Details

• Location: Remote, Ohio, US; candidate must be commutable to the Cleveland or Columbus, OH area.
• Full-time weekly schedule; day shift.
• Option to work remotely.
• Travel required: 50% of the time.
• Applications accepted until at least October 22, 2026 or until the job is no longer posted.
• Company car or reimbursement for personal vehicle usage available in the US.
• Pay range: $34.00 - $53.13/hr plus eligibility for bonus, stock and benefits.