Imaging Field Service Engineer 1

Overview

Entry-level field service engineer role performing preventative maintenance and basic troubleshooting and repair on imaging equipment in the Sacramento Central Valley service area, learning from experienced field engineers.

What you'll do

• Complete on-time and accurate Preventative Maintenance, Field Modification Instructions (FMIs) and/or Instrument Service Information bulletins (ISIs).
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services that help them run their business more efficiently.
• Maintain customer service logs and internal service records in a timely manner, order repair parts, and manage cycle times.
• Use the GEHC escalation process as needed, and work with region and national support to define and implement corrective action plans.
• Serve as a member of the account community for key accounts.
• Engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Focus on customer needs and satisfaction, building on the customer relationship to become a perceived partner in their business.
• Keep up to date with competitor information and market trends.
• Answer service calls independently within one year of employment.

What you'll need

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
• Experience with web applications as well as the Microsoft suite of products.
• Must have and maintain a valid Driver's License.
• Willingness to be available after hours or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
• Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods.
• Ability to reach at, above and below shoulder level, flex/extend neck, and have good hand and finger dexterity.
• Specific vision abilities required may include color, close vision, distance vision, peripheral vision and depth perception.

Details

• Location: Sacramento Central Valley service area (one or more locations).
• Work mode: Remote.
• Role is restricted to U.S. persons due to access to export-controlled technology; no visa sponsorship offered.
• Relocation assistance provided.
• On-call and after-hours availability may be required, including weekends.