Field Service Engineer

Overview

As a Field Service Engineer II, you will install, maintain, troubleshoot and repair sophisticated analytical and scientific instruments for customers across research, industrial and healthcare settings.

What you'll do

• Install, maintain, troubleshoot and repair complex analytical and scientific instruments.
• Provide exceptional customer service to customers across research, industrial and healthcare settings.
• Train and support customers on equipment operation.
• Respond to customer needs at short notice.
• Document service activities and prepare detailed reports.

What you'll need

• An advanced degree with no prior experience required, OR a Bachelor's Degree plus 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments.
• Strong electronics and mechanical troubleshooting skills, with the ability to diagnose issues down to component level.
• Excellent customer service and communication skills, both written and verbal.
• Strong organizational and time management capabilities.
• Proficiency with Microsoft Office suite and service management software.
• Ability to read and interpret technical documentation and schematics.
• Valid driver's license and ability to travel up to 50-75% within assigned territory.
• Physical ability to lift up to 50 lbs and work in various laboratory environments.
• Proficiency in English.
• Strong problem-solving abilities and capacity to work independently.
• Adherence to safety protocols and quality standards.
• Ability to effectively train and support customers on equipment operation.
• Experience documenting service activities and preparing detailed reports.
• Demonstrated success in meeting customer satisfaction goals.

Nice to have

• Preferred fields of study: Electronics, Engineering, Physics, Chemistry, or a related technical field.
• Additional relevant certifications.
• Experience with ultra-high vacuum systems and high voltage equipment.
• Additional languages.

Details

• Work schedule: Standard, Monday to Friday.
• Work environment: Adherence to Good Manufacturing Practices (GMP) and safety standards in a laboratory setting; some degree of PPE required (safety glasses, gowning, gloves, lab coat, ear plugs etc.); will work with hazardous/toxic materials.
• Travel: up to 50-75% within assigned territory.