Field Service Engineer - Cath Lab

Overview

Field Service Engineer role delivering technical support, maintenance, troubleshooting, repairs and installations for Cath Lab products at customer sites.

What you'll do

• Deliver technical support and maintenance services to customers, performing troubleshooting, repair, and installation of products and services with moderate independence, while adhering to regulatory guidelines and company standards.
• Document service activities in detail, including diagnostics, resolutions, test procedures, and case status, ensuring accuracy and completeness.
• Work under direct supervision, following established processes, and using independent judgment to ensure compliance with operational policies and consistent, high-quality service.
• Track and record customer interaction time, parts usage, and service outcomes in real-time with high accuracy.
• Prepare for service visits by diagnosing issues, organizing necessary parts, and formulating clear action plans, striving for first-visit resolution.
• Assist in addressing customer escalations, complaints, and feedback, coordinating the implementation of action plans to resolve issues efficiently.
• Execute service tasks in the field, utilizing diagnostic tools and troubleshooting techniques, while managing more complex issues and ensuring smooth operation and reliability of products.
• Support business growth by identifying potential sales opportunities or value-added services during field service visits.
• Expand knowledge of assigned products and services continuously, seeking opportunities for improvement in service delivery.

What you'll need

• Minimum 4 to 8 years of experience on Cathlab, Xray, C-arm.
• IT and network knowledge.
• Good communication skills.

Nice to have

• Regulatory Compliance
• Data Analysis & Interpretation
• Root Cause Analysis (RCA)
• Troubleshooting
• Escalation Management
• Service Operations
• Technical Documentation
• Customer Service
• KPI Monitoring and Reporting
• Product Installation
• Product Repair & Maintenance

Details

• Location: Jabalpur.
• Field role, generally performed at customers' or suppliers' locations.