Field Service Engineer

Overview

Work as a Field Service Engineer in ABB Motion Services, reporting to the Service Team Leader and based in Peenya, Bangalore, India. Execute field service work for Variable Frequency Drives (VFDs), support customers, troubleshoot equipment, and identify service business opportunities.

What you'll do

• Execute service work with low to medium complexity according to work instructions, ABB standard processes, quality standards, and safety guidelines.
• Deliver quality customer service to satisfy customers.
• Work closely with customers and other ABB teams to identify new Service business opportunities for ABB.
• Contribute to customer satisfaction by executing service work according to customer orders and expectations.
• Perform entry-level field service tasks and identify technical problems through remote or on-site activity in service categories and products for which you are certified to perform.
• Analyze technical problems through remote or on-site service activity.
• Prepare material lists needed for service activity and ensure materials, parts, and equipment are available at the appropriate quality.
• Prepare documents and customer reports for signature by the customer representative and utilize relevant tools.
• Troubleshoot simple equipment failures and make recommendations to avoid repeating problems.
• Execute work proactively using a first-time-right approach with customers.
• Ensure jobs are completed on time and to the required quality.

What you'll need

• Degree in Diploma or B-Tech/BE in Electrical, Electronics, or a similar discipline.
• Minimum 1-5 yrs of experience with Installation & Commissioning of VFD - Variable Frequency Drives.
• Knowledge of technical support for field service activity related to VFD - Variable Frequency Drives.
• Ability to work under pressure and face customers during critical hours.

Details

• Location: Peenya, Bangalore, India.
• Travelling is mandatory.
• The role includes remote or on-site service activity.