Field Service Engineer- Northern New Jersey

Overview

Support Alcon surgical equipment across the Northern New Jersey and Bronx, New York territory. Provide technical service, customer support, installations, repairs, and equipment maintenance in a field-based role.

What you'll do

• Troubleshoot, diagnose, and repair surgical equipment.
• Perform preventive maintenance, installations, upgrades, commissioning, and testing.
• Provide technical advice to customers at customer sites.
• Maintain service logs and prepare product failure analysis reports.
• Escalate technical issues to engineering teams.
• Manage schedules and communications with customers, dispatch, managers, and cross-functional teams.
• Follow GxP regulations, SOPs, training requirements, and documentation standards.

What you'll need

• Associate’s degree or equivalent directly related experience.
• At least 2 years of relevant experience.
• Fluent English reading, writing, understanding, and communication skills.
• Ability to solve problems and communicate professionally in high-pressure customer environments.
• Ability to lift 50 pounds, including tools and replacement parts.
• Ability to travel up to 30% out of territory, including overnight travel as needed.

Nice to have

• Experience with advanced medical devices and laser-equipped medical devices.
• Experience with hospital operating room and surgery center protocols.
• Working knowledge of ServiceMax or CRM tools.

Details

• Remote role in New Jersey.
• Primary territory includes Northern New Jersey and Bronx, New York, with coverage into New York City as needed.