Workplace Services Coordinator (9:00 PM - 06:00 AM IST)

Overview

Workplace Services Coordinator on CrowdStrike's Global Real Estate & Workplace Services (GREWS) team, ensuring in-office experiences are functional, productive, and memorable, and managing vendor relations and office space fit and functionality. Night shift, 9:00 PM to 6:00 AM IST.

What you'll do

• Serve as the main point of contact for visitors, greeting and welcoming guests, directing them appropriately and notifying employees of visitor arrival.
• Execute in-office workplace service events and employee activities, partnering with the larger GREWS team to keep experiences timely and equitable.
• Assist with local events and meetings, including onsite and offsite conference room reservations, catering, décor and coordination.
• Manage conference room scheduling and work with meeting hosts on catering and A/V capabilities.
• Coordinate all aspects of onsite conferencing and meetings, including configuring and setting up training and conference rooms.
• Assist and align with IT/Helpdesk/EA/HR teams to set up rooms for corporate meetings, recruiting events, leadership functions, sales conferences and specialty events.
• Support new-hire onboarding, including workspace preparation, arrival and access credentials, and site familiarization.
• Maintain security by following approved procedures, in partnership with Global Physical Security.
• Maintain safe and clean reception area, break area, conference rooms and all other workspaces.
• Serve as local subject matter expert for visiting staff on hotels, restaurants, team building activities and general area knowledge.
• Administer back-of-house facilities operations, including general FF&E and MEP issues, with landlords, property management, vendors, contractors and consultants.
• Hold vendors accountable to service level agreements and review deliverables with each on a recurring basis.
• Meet and collaborate with business unit representatives and stakeholders regularly.
• Respond to workplace inquiries, assess needs or issues, take corrective action, and escalate or document with proper leadership where necessary.
• Act as liaison with Landlord/Property Management on back-of-house maintenance and champion a recurring meeting with all parties on building processes, maintenance events and projects.
• Monitor and maintain office equipment (printers, shredders, etc.) in partnership with IT where applicable.
• Maintain accurate inventory levels and procure office supplies, including break area snacks, copy center and shipping/courier supplies.
• Receive, sort and forward incoming mail, and maintain and route publications.
• Coordinate pick-up and delivery of express mail services (FedEx, UPS, etc.).
• Identify meeting conflicts and keep meeting hosts informed of updates, working around conflicts proactively.
• Ensure timely follow-up of PPM schedule and maintain reports for audit purposes.
• Oversee day-to-day transportation operations, including route planning, trip audits, compliance checks, feedback management and monthly billing reviews.
• Maintain uninterrupted on-site technical operations through timely renewal of technical Annual Maintenance Contracts.
• Assist GREWS leadership with OpEx budgeting, forecast monthly expenses and produce monthly reporting in partnership with the Finance Partner.
• Partner with GREWS leadership on future office opening at a new location, including day 1 readiness and development of processes and procedures.

What you'll need

• Minimum of 5 years professional experience with a technical degree or diploma.
• Facilities Management and/or Office Services experience.
• Working knowledge of transportation operations.
• Exceptional written and verbal communication skills, including the ability to communicate with all levels of staff, clients and external professionals.
• Ability to interact with people at all levels, including senior management.
• Basic understanding of local building and fire codes, Fire/Life/Safety plans, and Environmental Health & Safety standards.
• Basic understanding of commercial MEP systems and functionalities.
• Basic understanding of Audio/Visual conferencing systems.
• Demonstrated ability to work independently and prioritize multiple, high-priority tasks.
• Unimpeachable judgment and discretion in handling confidential information.
• Flexibility to perform job tasks outside of the job description when necessary.
• Keen attention to detail with the ability to juggle multiple priorities.
• High level of integrity and ethics with the ability to maintain confidentiality.
• Strong working knowledge of Google Suite products.
• Basic knowledge of or experience in cyber security.
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Nice to have

• Previous hotel/hospitality front-of-house experience.

Details

• Location: Kharadi, Pune (Work from Office).
• Work from the CrowdStrike office Monday to Friday, 5 days per week; no remote or hybrid work style is available.
• Shift: 9:00 PM to 6:00 AM IST; willingness to work night shift is required.