Workspace Experience and Operations Lead

Overview

Lead the workspace experience and operations for the account, ensuring contract compliance, service excellence and safe, on-time delivery of integrated facilities services on site in Mumbai.

What you'll do

• Comply with all requirements of the contract and meet or exceed Key Performance Indicators (KPIs).
• Drive a service excellence culture within the delivery and operational management teams.
• Create an environment within the team that drives continuous improvement and innovation.
• Monitor and update account processes and procedures (client or JLL owned) as per the Master Services Agreement (MSA).
• Work with the Country Head of IFM Operations to develop a strategic business plan for service delivery and be responsible for delivering that plan as required.
• Ensure the integrity of data in the systems used to manage the account, including MI and maintenance of system drawings.
• Escalate issues as appropriate.
• Ensure all contractual and ad-hoc reports are delivered on time.
• Ensure contractors and their staff are on/off boarded and inducted appropriately, and that all permitting and working requirements are adhered to.
• Ensure contractor staff at all times meet the standards and expectations of the Client and JLL.
• Monitor the Planned Preventive Maintenance plan in conjunction with local laws, regulations and standards.
• Regularly engage with the Account's Engineering and JLL's EOS team to ensure schedules are compliant.
• Ensure minor repairs and works are supervised appropriately and services are delivered on time, in a safe manner and within budget.
• Participate in any planned or unplanned power shutdowns and ISTs, and support the engineering team as required.
• Participate in any planned or unplanned building evacuation, and ensure the BCP is up to date and enacted.
• Act as the Fire Safety Manager as required.

Details

• Location: On-site, Mumbai, MH.
• Scheduled weekly hours: 48.