Operations Lead

Overview

Operations Lead in Account Management (Work Dynamics), responsible for leading daily property operations and client-facing facilities activities for an assigned property or facility.

What you'll do

• Lead daily property operations and manage the daily client activities for the assigned property or facility.
• Implement building procedures and performance measures, and ensure compliance with them.
• Boost on-site operations by promoting best practices and developing better processes.
• Lead property safety by encouraging adherence to health and safety standards.
• Build strong relationships with clients and proactively ensure their expectations are met.
• Serve as the main point of contact for any facilities-related concerns.
• Take charge of the site's budget, accounting and financial operations.
• Coordinate with vendors and suppliers to ensure they comply with procurement processes and deliver quality work according to contract and budget.
• Support team growth and development through training and coaching sessions.
• Uphold a culture of collaboration, cooperation and performance excellence, and keep the team motivated with trust and strong work ethics.

What you'll need

• Six to eight years' experience in facilities management or other related fields.
• Solid background in contract management, budget supervision, customer service and stakeholder engagement.
• Expertise in health and safety requirements, vendor management and property technical systems management.
• Strong verbal and written communication skills.
• Highly analytical, able to resolve complex issues through quantitative methods and holistic approaches.
• Goal-oriented manager.
• Proven track record in finance management.

Nice to have

• SCEM certification.
• Working knowledge of occupational safety.
• Exposure to life sciences environment.

Details

• Location: On-site, Bengaluru, KA.
• Scheduled weekly hours: 48.