Mgr Operations

Overview

Manage operations for a team, coordinating stakeholders, planning and executing production activities, and driving quality improvement and workforce development.

What you'll do

• Interact with business partners and key stakeholders to meet operational challenges and scheduled production activities
• Lead and coordinate the team to achieve short and long term goals at individual and team level
• Develop the workforce through regular coaching and feedback sessions based on performance measures and aspirational objectives
• Ensure effective planning and execution of operations, reduce waste levels, and achieve milestones and organizational requirements
• Escalate any delay or issue in a timely manner
• Provide input for team MIS reports
• Initiate and participate in quality improvement processes, identifying opportunities for improvement, leading key department initiatives, and documenting procedures
• Initiate and monitor special projects as needed
• Participate in North American leadership calls when needed
• Create and update procedures and checklists
• Demonstrate leadership through commitment, diligence, decisiveness, and flexibility, acting as a role model for team members
• Anticipate and resolve issues before they adversely affect projects and/or relationships
• Manage conflict and adapt to change

What you'll need

• Degree from a recognized university
• Overall 7-10 years of experience in Defined Contribution
• 4+ years of experience in Transaction Operations
• Intermediate Excel and basic knowledge of MS Access
• Excellent problem solving, analytical, and verbal/written communication skills
• Detail oriented, innovative, decisive, and effective at problem solving and communication at all levels with good presentation skills
• Flexible to work in US shift

Details

• Location: Bangalore, Karnataka, India
• Requires flexibility to work in US shift