Manager, Operations

Overview

Manage a team of 75 to 100 people and oversee the daily operation of the India Hyderabad Insurance Operations team.

What you'll do

• Manage resources at the local level, covering a team or unit within a department or a small department.
• Oversee the daily operation of the department.
• Manage staff in developing and implementing departmental policies, procedures, and programs.
• Ensure adherence to company policy and governmental regulations.
• Assist in managing departmental structure, employee development, training, and planning.
• Help build, monitor, and manage the execution plan for the India Hyderabad Insurance Operations team.
• Manage line of business processes (operations) with significant financial and operational risk.
• Develop and manage daily and other periodic key performance metrics and dashboards, including quality, cycle time, service levels and customer satisfaction.
• Create and monitor a robust diversity and inclusion strategy that delivers better business results and embeds diversity and inclusion into the culture of the team.
• Engage and inspire others to build a culture of innovation, inclusion, and diverse thought leadership.
• Utilize continuous improvement tools and techniques to check and adjust and maintain key metrics and meet the expectations of our advisors.
• Partner with other areas within Insurance Operations to ensure best practices and efficiencies.
• Assist in managing the annual operating budget for the team and interface with corporate finance partners.
• Identify opportunities to leverage the strengths of the new organization across the broader team.
• Partner closely across the organization to ensure collaboration and connections across projects, priorities, and functions.
• Take on other assignments as needed.

Details

• Location: Hyderabad, India.
• People management: 75 to 100 persons, with direct reports at Assistant Manager level.