Operations Manager 3

Overview

Lead the Bankruptcy, Offensive Litigation, and Debt Settlement Company (DSC) Servicing teams, overseeing day-to-day operations, compliance, and team performance.

What you'll do

• Lead the day-to-day operations of Bankruptcy, Offensive Litigation, and Debt Settlement Company servicing teams.
• Oversee the coding and maintenance of new bankruptcy notifications, case updates, and related account records.
• Ensure accurate and timely preparation and filing of bankruptcy proofs of claim.
• Direct the review and qualification of accounts for offensive litigation in accordance with approved criteria.
• Partner with external law firms to validate legal documents, resolve discrepancies, and support timely litigation activity.
• Oversee legal and account research throughout the bankruptcy, litigation, and debt settlement lifecycles.
• Manage account resolution activities involving Debt Settlement Companies and other authorized third parties.
• Ensure compliance with internal policies, operating procedures, regulatory requirements, and federal bankruptcy law.
• Respond to audit and examination findings, implement corrective actions, and maintain audit-ready controls and documentation.
• Monitor team productivity, quality, service levels, and operational performance against established standards.
• Prepare management reporting, communicate trends and risks, and deliver presentations to executive leadership as needed.
• Develop and improve procedures and workflows in partnership with leaders and staff to strengthen efficiency and service quality.
• Resolve operational issues and escalations promptly to support customer satisfaction and appropriate account outcomes.
• Coach, develop, and hold employees accountable through regular feedback, performance reviews, and performance improvement plans.
• Support staffing and employee administration, including hiring recommendations, work assignments, time records, leave requests, compensation actions, training, employee relations, and applicable employment policies.

What you'll need

• Bachelor's degree, or equivalent work experience.
• Typically three or more years of relevant experience.
• 8+ relevant years of experience.
• 3+ years of leadership experience.

Nice to have

• Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s).
• Understanding of applicable Federal and State laws and regulations.
• Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable.
• Good organizational, managerial and project management skills.
• Well-developed customer relations skills.
• Excellent interpersonal and verbal and written communication skills.
• Excellent supervisory and management skills.
• Ability to manage multiple tasks.

Details

• Location: Chennai, India.
• Shift timings: 6:30pm-3:30 AM IST.