Mgr Operations

Overview

Manage operations for a team, coordinating with business partners and stakeholders to meet operational challenges and production activities, with a focus on performance, quality improvement and team development.

What you'll do

• Interact with business partners and key stakeholders to meet operational challenges and scheduled production activities.
• Lead and coordinate the team to achieve short and long term goals, at both individual and team level.
• Develop the workforce by conducting regular coaching and feedback sessions based on performance measures and aspirational objectives.
• Ensure effective planning and execution of operations, reduce waste levels, and achieve milestones and requirements of the organization.
• Escalate any delay or issue in a timely manner.
• Provide various inputs for team MIS reports.
• Initiate and participate in the quality improvement process, identifying opportunities for improvement, leading key department initiatives, and documenting procedures.
• Initiate and monitor special projects as needed.
• Participate in North American leadership calls when needed.
• Create and update procedures and checklists.
• Demonstrate consistent leadership, such as commitment, diligence, decisiveness and flexibility, and act as a role model for team members.
• Anticipate and resolve issues before they adversely affect projects and/or relationships.
• Manage conflict and adapt to change.

What you'll need

• Degree from a recognized university.
• Overall 7-10 years' experience in Defined Contribution, with 4+ years in Transaction Ops.
• Excellent problem solving, analytical and verbal/written communication skills.
• Detail oriented, with the ability to review and present information thoroughly and accurately.
• Innovative, challenging established ways of doing things by sharing resourceful ideas and solutions.
• Problem solving: identify problems, research and analyze them, determine alternative solutions and create action steps.
• Decision making: make good decisions in a timely manner based on analysis, wisdom, experience and judgment, with a bias for action.
• Effective communication at all levels, with good presentation skills.
• Functional and technical expertise.

Nice to have

• Intermediate Excel and basic knowledge of MS Access.
• Flexibility to work in US shift.

Details

• Location: Bangalore, Karnataka, India.
• Flexible to work in US shift.