Partner Operations Manager

Overview

Lead Ethos's partner operations and build out its agent debt management program, owning the team's vision, strategy, processes and metrics.

What you'll do

• Lead and manage day-to-day debt management team operations.
• Develop and execute effective agent debt management procedures, policies, and standards.
• Gather, document, prioritize, and communicate relevant enhancements and fixes to the debt management practice, including working with Engineering, Marketing, and Analytics.
• Partner with the Head of Partner Operations to develop relevant goals and objectives, then work with the team to meet them on a consistent basis.
• Monitor relevant debt management metrics and prepare reports.
• Act as liaison between Accounting, Risk Ops, Sales and other cross-functional partners.
• Gather, document, and communicate relevant product, marketing, and business updates to the debt management team.
• Recruit, hire, mentor, and develop partnership operations associates.
• Create and nurture a work environment and team culture where agents can excel.
• Stay informed on the latest industry best practices, strategies, and methods.

What you'll need

• 5+ years in operations, debt management or debt recovery operations.
• 2+ years of experience managing a team and operations.
• Extensive knowledge of debt management trends and new technology.
• Sharp focus on execution and an owner mentality with a track record of delivering success in a timely manner.
• Strong intellectual curiosity and drive to solve problems.
• Excellent time management and prioritization necessary to balance all responsibilities.
• Can adapt to changes quickly.
• Adaptable to change and ability to change tasks quickly while maintaining attention to detail.

Details

• Location: Bangalore, India.
• Onsite role.