KYC Team Leader

Overview

Lead and develop a team of backend support associates, including KYC operations, based in Bangalore, India.

What you'll do

• Manage and develop a team of backend support associates, including KYC (Know Your Customer), ensuring they meet career development goals.
• Carry SLA targets and the customer support matrix, and enhance team capability through quality and training initiatives.
• Understand the end-to-end customer experience, map best practices in the market, identify gaps and operational process opportunities, and drive continuous improvements.
• Collaborate with business and operational departments, including customer care, risk, and compliance.

What you'll need

• Bachelor's degree.
• 8+ years' experience in the operation or customer support field.
• 2+ years working in KYC and with multiple stakeholders.
• Ability to communicate and interact with management and key stakeholders.
• Hands-on experience and attention to detail.
• Proficient English skills, spoken and written.

Nice to have

• Finance, banking and fintech operations management experience.
• Fintech, banking or financial industry background, especially with online payment process experience.
• Speaking knowledge of Hindi.

Details

• Location: Bangalore, India.