Team Lead, Client Services, Life Sciences

Overview

Lead a team of Project Managers in Konovo's India Client Services organisation, owning day-to-day delivery of quant and qual studies for Life Sciences and Pharma clients.

What you'll do

• Lead and coach a team of Project Managers delivering Life Sciences and Pharma studies with speed and quality, meeting client expectations on every project.
• Serve as the primary delivery point of contact for Life Sciences clients, translating study requirements into clear execution plans and measurable outcomes.
• Spearhead workforce efficiency initiatives driving speed, quality, and innovation.
• Build a culture of client-first execution: develop, coach, and retain PMs who meet Konovo's bar for service excellence.
• Remove blockers fast, resolving feasibility gaps, delivery risk, and client escalations with sound judgment.
• Drive predictable execution across concurrent Life Sciences studies by prioritizing effectively and managing dependencies in a high-volume environment.
• Improve delivery visibility using project management and CRM tools to track progress, risk, and outcomes, and flag patterns back to the VP, Client Services.
• Partner with sampling, programming, and commercial teams to protect quality, timelines, and project economics specific to the Life Sciences book of business.
• Improve how delivery works day to day, partnering with Product and Technology on delivery tools and practical automation, and bring ideas on shared standards back to the wider delivery team.

What you'll need

• 5+ years in healthcare, life sciences, or pharma delivery.
• Direct experience working with pharmaceutical and life sciences clients, not through an agency intermediary (a real advantage).
• Understanding of how study sponsorship, compliance expectations, and direct client relationships work.
• 3+ years of direct people leadership, coaching and developing PMs or similar client-facing researchers.
• Comfort with research delivery tooling (programming systems such as Decipher, scheduling platforms, Salesforce or similar CRM) to run high-volume concurrent studies.
• A track record of growing and retaining client relationships: spotting expansion opportunities and partnering across teams to deliver value over time.
• Based in or willing to relocate to Bengaluru, with the ability to work hybrid 2 or more days a week from the office.
• Ability to work a shift that covers global clients and aligns with delivery leaders across time zones.
• Comfortable leveraging, and helping to inform the development of AI-enabled tools to transform workflows, improve response quality and timeliness, and deliver growth at scale without compromising data integrity or customer experience.

Details

• Location: Bengaluru, Karnataka, India.
• Work mode: hybrid, 2 or more days a week from the office.
• Hours: exact hours to be confirmed; expect regular evening or late-night overlap with the US and Europe.