Team Lead, Client Services, MRA

Overview

Lead the Bengaluru India delivery team that runs quant and qual market research studies for Market Research Agency (MRA) clients, serving as their primary delivery point of contact and reporting to the VP, Client Services.

What you'll do

• Lead and coach a team of Project Managers delivering MRA studies with speed and quality, meeting agency-partner expectations on every project.
• Serve as the primary delivery point of contact for MRA clients, translating study requirements into clear execution plans and measurable outcomes.
• Spearhead workforce efficiency initiatives driving speed, quality, and innovation.
• Develop, coach, and retain PMs who meet Konovo's bar for service excellence.
• Remove blockers fast and resolve feasibility gaps, delivery risk, and client escalations with sound judgment.
• Drive predictable execution across concurrent MRA studies by prioritizing effectively and managing dependencies in a high-volume environment.
• Improve delivery visibility using project management and CRM tools to track progress, risk, and outcomes, and flag patterns back to the VP, Client Services.
• Partner with sampling, programming, and commercial teams to protect quality, timelines, and project economics specific to the MRA book of business.
• Partner with Product and Technology on better delivery tools and practical automation, and bring ideas on shared standards back to the wider delivery team.

What you'll need

• 5+ years in healthcare, life sciences, or market research delivery.
• Direct experience serving market research agencies, not just end-client pharma, is a real advantage.
• Knowledge of how agency relationships, resale dynamics, and white-label delivery actually work.
• 3+ years of direct people leadership, coaching and developing PMs or similar client-facing researchers.
• Comfort with research delivery tooling (programming systems like Decipher, scheduling platforms, Salesforce or similar CRM) to run high-volume concurrent studies.
• A track record of growing and retaining agency relationships: spotting expansion opportunities and partnering across teams to deliver value over time.
• Comfortable leveraging, and helping to inform the development of AI-enabled tools to transform workflows, improve response quality and timeliness, and deliver growth at scale without compromising data integrity or customer experience.

Details

• Based in or willing to relocate to Bengaluru.
• Hybrid: work from the office 2 or more days a week.
• Shift covering global clients and aligned with delivery leaders across time zones; exact hours to be confirmed, with regular evening or late-night overlap with the US and Europe.