Hassle-Free Experience

We offer a straightforward cancellation and refund policy to ensure user satisfaction. Our aim is to make the process as simple and clear as possible.

Overview

At Abekus, we strive to ensure our users have a satisfying experience on our platform. However, we understand that there may be instances where you need to cancel a service or request a refund. This policy outlines the procedures for cancellations and refunds for our various services.

Cancellation Policy

Hiring Credits (Employers)

No subscription to cancel

Recruiter features on Abekus are credit-based, not subscription-based. There is no recurring billing or auto-renewal, so there is nothing to cancel. Credit packs are one-time purchases, and any unused credits remain available in your account.

Event or Webinar Registrations

Cancellations for paid events or webinars must be made at least 48 hours before the event start time to receive a full refund. Cancellations made less than 48 hours before the event will not be eligible for a refund.

Refund Policy

Hiring Credits (Employers)

Credit purchases

Credit-pack purchases are generally non-refundable once completed, as credits are added to your account immediately. Refunds are provided only where there has been a billing error or a duplicate charge. If you believe you are eligible, please contact our support team.

Credits already spent

Credits that have already been spent — for example, to unlock a candidate — are non-refundable, since the associated contact details, resume, chat, and AI analysis have been delivered.

Event or Webinar Registrations

Refunds for paid events or webinars will be processed if the cancellation is made at least 48 hours before the event start time. Refunds will be issued back to the original method of payment and may take up to 10 business days to process.

Requesting a Refund

To request a refund, please contact our customer support team with the following details:

Your full name
The email address associated with your Abekus.ai account
A description of the issue and reason for the refund request
Any relevant transaction details or receipts

Our support team will review your request and respond within 3-5 business days.

Customer Support Email:

support@abekus.ai

Changes to the Cancellation & Refund Policy

Abekus reserves the right to modify this Cancellation & Refunds Policy at any time. Changes will be effective immediately upon posting to our website. We encourage users to review this page periodically for any updates.