Account Executive - West

Overview

Own the full sales cycle for NiCE's Public Safety and 911 solutions across a seven-state Western US territory, driving net-new business, pipeline growth and revenue within 911 Emergency Communications Centers and broader Public Safety agencies.

What you'll do

• Build and execute a strategic territory plan to drive meeting creation, pipeline growth and revenue.
• Conduct consistent outbound prospecting and account-based outreach to generate first meetings and new opportunities.
• Manage the full sales cycle, including discovery, solution positioning, procurement navigation and deal close.
• Deliver accurate weekly reporting on activity, pipeline creation and forecasting.
• Achieve quarterly and annual pipeline and revenue targets.
• Develop strong relationships with 911 directors, supervisors, procurement teams, IT leadership and executive stakeholders.
• Interview and engage multiple user groups within Public Safety agencies to understand operational workflows and challenges.
• Maintain and grow existing customer relationships to maximize long-term revenue and generate referral opportunities.
• Operate with a mission-driven mindset focused on improving staff well-being and operational performance within 911 centers.
• Act as a solution expert, demonstrating NiCE capabilities and articulating differentiated value versus competitors.
• Conduct needs assessments and solution alignment in collaboration with Presales/Solutions Engineering.
• Support technical responses to RFPs, RFIs and bids, including development of Scopes of Work (SOWs).
• Collect customer feedback on solution requirements and interface with Product Management on market needs and trends.
• Develop and deliver compelling presentations to end users, partners, consultants and executive decision-makers.
• Manage and co-sell with reseller and channel partners to expand territory coverage and accelerate opportunities.
• Collaborate cross-functionally with Marketing, Product Management, Business Development, Project Management, Legal, Professional Services and Customer Support.
• Participate in marketing campaigns, demos and demand-generation initiatives.

What you'll need

• 3–5+ years of technology sales and/or sales engineering experience within Public Safety, 911/PSAP or Government sectors.
• Strong understanding of Public Safety and Criminal Justice workflows, including digital evidence processes.
• Proven success generating pipeline and closing deals in complex public-sector procurement environments.
• Experience working with government purchasing personnel, RFPs, bids and state/federal contracts.
• Consultative selling approach with strong discovery, demonstration and presentation skills.
• High-activity, disciplined sales execution with exceptional work ethic.
• Strong communication, technical aptitude and creative problem-solving skills.
• Ability to influence senior decision-makers and build trust across multiple stakeholder groups.
• BA/BS in Computer Science, Information Systems or a related field (or equivalent experience).

Details

• Territory: Western US, Colorado, Missouri, Washington, Utah and Minnesota.
• Travel: approximately 50%.