Account Manager

Overview

Customer Support Consultant role within External Collections and Customer Support, providing customer service to external customers, internal customers and third parties under the Group Manager.

What you'll do

• Ensure Service Level Agreement parameters are met, including incoming post, fax, emails, work lists and export files (15%).
• Facilitate verbal and written communication with customers and authorised third parties as required (10%).
• Maintain accurate records on the Company's internal systems (10%).
• Maintain a high level of quality at all times and carry out any other ad-hoc duties as requested by management (10%).
• Negotiate with the customer or authorized third parties to reach agreement on payment or resolution of issues (10%).
• Provide an efficient professional service to both internal and external stakeholders at all times (10%).
• Provide support, cover, assistance and or guidance to other teams within support operations as required (10%).
• Use a variety of systems in addition to Cabot's internal systems to obtain, utilise and process documentation relating to customers / authorised third parties (10%).

What you'll need

• Education required: Bachelor; candidate should be a Graduate.
• Minimum 1 year experience in International VOICE process.
• Candidates can be from UK/US Collections/Non-Collections background.
• Candidate should not be from Tech-support background (non-hiring organizations: IYOGI/QUA).
• Basic PC skills.
• GCSE level in English and Maths.
• Good negotiations skills.
• Excellent communication skills (both written and verbal).
• Excellent organisation and time management skills.
• Ability to handle a varying and demanding workload.
• Ability to meet tight time deadlines.

Nice to have

• Positive 'can do' attitude.
• Confident communicator.
• Intuitively empathetic.
• Seeks learning opportunity and self development.

Details

• Location: Gurgaon, Candor Tech Space, IT-ITES SEZ.