Account Solutions Representative

Overview

Support customers with past-due auto loan accounts by handling inbound and outbound calls, creating payment solutions, and helping prevent or cancel vehicle repossessions.

What you'll do

• Contact customers who are behind on auto loan payments.
• Create solutions to help customers bring and keep accounts current.
• Set up promises that support account recovery or repossession cancellation.
• Handle customer calls through the phone system.
• Maintain accurate customer contact information.
• Support additional customer service requests.
• Follow applicable policies, processes, and legal guidelines.

What you'll need

• High school diploma.
• High-speed internet with at least 15 Mbps download speed.
• Ability to work professionally and respectfully with customers.
• Ability to contact customers consistently, efficiently, and lawfully.
• Ability to communicate effectively and demonstrate accountability.

Nice to have

• Customer service or collections experience in a call center environment.
• Finance or automotive industry experience.
• Experience demonstrating excellent customer support or persuasive skills.

Details

• Remote role in Florida.
• Starting pay is $17.75–$20.85 per hour, based on experience.
• Estimated average bonus target is around $700 per month.
• Mandatory five-week virtual training runs Monday through Friday, 8:00 a.m.–5:00 p.m. EST.
• Work schedules include weekends and varying shifts, subject to availability.