Accountant

Overview

Accountant (Financial Systems User Support) role providing Bi-Sphere support for payables processes across legacy and SAP systems, and receivables processes within SAP, while learning to support other legacy financial processes.

What you'll do

• Support users across the enterprise in understanding and completing key financial system processes within the Bi-Sphere support model.
• Analyze user-reported issues, reproduce errors, identify root causes, and coordinate functional or technical resolution.
• Assist with month-end close and other time-sensitive financial processes by providing responsive support and escalating issues when needed.
• Support user acceptance testing, system enhancements, process changes, upgrades, and post-implementation stabilization.
• Create and maintain process documentation, knowledge articles, training materials, and user guides, and share knowledge with backup support resources.
• Manage incident and service request tickets, including prioritization, escalation, documentation, and service-level expectations.
• Validate financial data across systems and reports.
• Leverage AI for system enhancements or transformations.
• Work on project work and other efforts as needed to support customers.
• Partner with multiple global stakeholders and cross-functional teams, especially the IT support team, on day-to-day operations.
• Drive continuous improvement via simplification, standardization and automation.

What you'll need

• Strong understanding of accounting principles, financial reporting, general ledger, reconciliations, accounts payable, inventory, fixed assets, and month-end close processes.
• Hands-on experience using or supporting ERP financial systems and legacy financial systems applications.
• Knowledge of finance master data, chart of accounts, cost centers, profit centers, business units, approval workflows, and system interfaces.
• Experience with incident and service request management, ticket prioritization, escalation, documentation, and service-level expectations.
• Strong data analysis skills, including proficiency in Microsoft Excel.
• Understanding of internal controls, audit requirements, segregation of duties, data security, and compliance within financial systems.
• Clear written and verbal communication skills, with the ability to explain system and accounting concepts to users with different levels of technical knowledge.
• Proven experience in accounting processes and financial systems knowledge.
• Strong analytical and problem-solving skills to interpret complex financial data, trends and patterns.
• Excellent customer service skills working in a global environment with multiple stakeholders.
• Experience in process transitions and transformations in a virtual environment.
• CA, CPA, CMA or MBA Finance with 4-7 years of progressive experience.

Details

• Location: Bangalore, Whitefield Office (preferred).
• Caterpillar is not currently hiring individuals who now or in the future require sponsorship for employment visa status.