Accounts Payable, Travel & Expense Management

Overview

Join Otis's newly formed Travel & Expense CoE to lead end-to-end T&E operations, drive policy compliance and process improvement, and manage a high-performing operations team.

What you'll do

• Lead end-to-end Travel & Expense operations, ensuring high-quality service delivery and compliance with global policies.
• Monitor and manage service levels (SLAs), operational KPIs, productivity, quality, and customer satisfaction metrics.
• Drive operational governance through regular business reviews, performance reporting, and issue resolution.
• Manage escalations and ensure timely closure of complex operational issues.
• Identify opportunities for process simplification, standardization, automation, and digitization.
• Lead continuous improvement initiatives using Lean, Six Sigma, or similar operational excellence methodologies.
• Partner with Digital, IT, and Product teams to enhance SAP Concur capabilities and user experience.
• Support implementation of new policies, system enhancements, and global process transitions.
• Ensure adherence to corporate Travel & Expense policies, financial controls, and statutory requirements.
• Support internal and external audits by maintaining strong documentation and control frameworks.
• Identify operational risks and implement sustainable mitigation plans.
• Maintain process documentation, SOPs, and knowledge repositories.
• Build trusted relationships with regional and global business stakeholders.
• Collaborate with Finance, Procurement, Payroll, HR, Tax, and Internal Audit teams to resolve business issues and improve service delivery.
• Present operational performance, insights, and improvement recommendations to senior leadership.
• Lead, coach, and develop a high-performing operations team.
• Foster a culture of accountability, collaboration, innovation, and continuous learning.
• Support talent development, succession planning, and employee engagement initiatives.
• Drive performance management and capability building across the team.

What you'll need

• Bachelor's degree in finance, Commerce, Accounting, or a related Finance discipline (mandatory).
• 10+ years of experience in Finance Operations, Shared Services, or Global Business Services (GBS/GCC).
• Minimum 5 years of hands-on experience supporting SAP Concur.
• Demonstrated experience in Travel And Expense operations within a multinational environment.
• Proven experience of leading teams and managing service delivery.
• Experience working with global stakeholders across multiple regions and time zones.
• Strong expertise in SAP Concur Expense and Travel.
• Strong analytical skills with advanced Microsoft Excel and reporting tools.
• Understanding of financial controls, compliance, and audit requirements.
• Competencies: Customer Centricity, Operational Excellence, Strategic Thinking, Stakeholder Management, Change Leadership.

Nice to have

• MBA or postgraduate qualification in Finance or Operations.
• Exposure to process transitions, transformation, or automation initiatives.
• Experience with Power BI, Tableau, or similar visualization tools.
• Experience with SAP Concur, AppZen, Microsoft Excel, and PowerPoint.

Details

• Location: 1st Floor, Embassy Vajram Onyx, Embassy Tech Village, Outer Ring Road, Devarabisanahalli, Bengaluru, Karnataka, India.