Accounts Receivable Manager – Industry Head OTC

Overview

Lead the Order to Cash (OTC) accounts receivable function for an assigned industry vertical or segment, owning collections, customer relationships and team performance.

What you'll do

• Manage daily collections and develop clear action plans for the assigned portfolio.
• Ensure timely collection of receivables and appropriate dunning actions.
• Conduct regular calls with key customers and internal stakeholders to drive collections, resolve receivables issues and improve the customer experience.
• Lead, coach and develop the Collections team, including team huddles, MPACT activities, team-related HR activities and promoting company values.
• Monitor portfolio and team performance, maintain reporting and dashboards, and provide visibility into outstanding receivables.
• Participate in customer and stakeholder reviews, including MOS calls.
• Manage escalations and coordinate dispute resolution, payment application and reconciliation with the relevant teams.
• Address recurring issues through structural fixes and aligned standard operating procedures.
• Identify and implement standardization, automation, improvement projects and Kaizens to increase efficiency and strengthen receivables performance.
• Ensure adherence to company policies, accounting standards, audit requirements and internal controls, and provide approvals within the Global Authority Matrix (GAM).
• Guide teams during new product launches, NFTP and contract renewals, coordinating with stakeholders to maintain effective OTC operations.
• Provide input on contract terms, credit conditions, customer onboarding, account setup, CSOP updates, EDI fixes and invoicing delivery, including CBI and SBI activities.

What you'll need

• Strong knowledge of accounts receivable and OTC processes, cash flow management and compliance.
• Ability to lead, coach and develop teams across geographies.
• Clear, professional written and verbal communication, including effective email and call etiquette.
• Strong stakeholder collaboration and customer relationship management.
• Analytical and problem-solving skills to interpret data, resolve disputes and make timely business decisions.
• Experience driving process improvements, automation, standardization and structural fixes.
• Adaptability and change management capability during launches and contract renewals.

Details

• Grade M4, within the FNA – Order to Cash (OTC) function.
• Reports to the Regional Head of OTC; direct reports are the Team Manager, Senior Specialist, Senior Collector and Collector.
• Maintain direct customer engagement for collections and issue resolution.
• Partner with Sales and Commercial, Customer Service and Order Management, Implementation, IT/EDI Support, CSOP Owners, Credit, Cash Application, Dispute Resolution, Regional and Global OTC, Invoicing/FinOps, Reporting and Analytics, and Process Excellence teams.