MGF Vendor Invoice Processing & Reconciliation Team Leader

Overview

Lead and manage a team responsible for invoice processing and payment proposal activities within the MGF Vendor Invoice Processing & Reconciliation function, ensuring delivery within SLAs and KPIs.

What you'll do

• Lead and manage a team responsible for invoice processing and payment proposal activities, ensuring delivery within SLAs and KPIs
• Oversee invoice processing (validation, posting, exception resolution) and payment proposals (review, approval, payment execution)
• Act as the escalation point for payment failures, invoice discrepancies, and complex vendor claims and disputes
• Allocate work, plan capacity, and monitor team performance against SLAs and KPIs, reporting performance and risks to leadership
• Coach, mentor, and develop team members, set goals, provide regular feedback, and onboard new joiners
• Lead continuous improvement using Agile ways of working (stand-ups, sprint planning, retrospectives) and maintain a prioritised improvement backlog
• Analyse error trends, process gaps, and automation opportunities to improve efficiency, quality, and service delivery
• Foster a collaborative, accountable team culture, and manage change and team engagement
• Own SOPs, process maps, and work instructions, and lead the team's participation in end-to-end testing
• Align with Project Team, GPLs, and stakeholders on KPIs and priorities, and ensure adherence to internal controls, compliance, and audit standards

What you'll need

• NFTP/S4H experience
• Strong understanding of Procure-to-Pay (PTP), Accounts Payable, and Payment Operations
• Proven team management and people leadership skills, including work allocation, performance management, and capacity planning
• Coaching, mentoring, and feedback skills to develop team members
• Experience applying Agile and continuous improvement methods (e.g., sprints, backlog, retrospectives, Lean/Kaizen) to lead teams
• Strong analytical, problem-solving, and decision-making skills, with effective stakeholder and escalation management
• Change management, conflict resolution, and strong communication skills, including reporting to leadership
• Bachelor's degree in commerce, Finance, Accounting, Business Administration, or a related field
• Relevant experience in PTP / Accounts Payable operations, including prior experience leading or supervising a team

Nice to have

• Exposure to Agile or continuous improvement practices

Details

• Location: India, Chennai, 600116
• Shift timings: US Shift