MGF Order to Cash Specialist

Overview

An Order-to-Cash specialist executing customer invoicing, cash application and AR claims and dispute handling as an individual contributor, within the MGF team.

What you'll do

• Execute customer invoicing activities, including invoice creation, validation, and issuance within defined SLAs
• Resolve invoicing exceptions such as billing errors, price or quantity variances, and missing or incorrect master data by coordinating with operations and customers
• Execute cash application activities, including bank statement review, payment-to-invoice matching, and posting of customer receipts
• Resolve invoice rejections and unapplied or short payments, and manage AR claims and AR disputes with customers and internal stakeholders
• Work as an individual contributor, meeting SLAs, KPIs, and daily targets with high accuracy, quality, and productivity
• Identify, troubleshoot, and escalate process issues, driving timely resolution and better service delivery
• Develop an understanding of end-to-end Order-to-Cash (OTC) processes and their interdependencies
• Create and maintain SOPs, process maps, and work instructions
• Support end-to-end testing of customer invoicing, cash application, claims and dispute handling, process and data flows, reporting, and control effectiveness
• Align with Project Team and GPLs on KPIs and process flow direction, and ensure adherence to internal controls, compliance, and audit standards

What you'll need

• Understanding of Order-to-Cash (OTC), Accounts Receivable, Customer Invoicing, and Cash Application
• Strong analytical and problem-solving skills
• Effective stakeholder and customer management skills
• Good written and verbal communication skills
• Collaborative mindset with a focus on continuous improvement
• 3 to 6 years of relevant experience
• Bachelor's degree in commerce, Finance, Accounting, Business Administration, or a related field

Nice to have

• NFTP/S4H experience

Details

• Shift: US Shift
• Location: Chennai, India