MGF Customer/ Supplier Rate Management Specialist

Overview

Manage the end-to-end rate management process for customer and supplier contracts, from receipt of approved contracts through validation, configuration, testing and operational readiness.

What you'll do

• Manage the end-to-end Rate Management process, from receipt of approved contracts through rate validation, configuration, testing, and operational readiness.
• Review and validate customer and vendor contracts, ensuring standard rates, accessorial charges, validity dates, units, conditions, and commercial terms are complete and accurate.
• Ensure rate-filing accuracy and quality by validating system configurations against approved contracts before rates are released in production.
• Manage rate amendments, renewals, and contract expiry, proactively coordinating with Rate Owners to ensure updated rates are received and configured before existing rates expire.
• Perform rate testing and issue resolution to identify configuration gaps and prevent incorrect transportation charges, shipment-rating failures, and billing discrepancies.
• Maintain process governance and audit compliance through appropriate SOPs, controls, approval records, exception documentation, trackers, and supporting contract evidence.
• Drive continuous improvement and performance management by monitoring rate accuracy, turnaround time, exceptions, backlog, expiry compliance, and recurring issues while identifying opportunities for standardization and automation.

What you'll need

• Bachelor's degree in commerce, finance, accounting, business administration, or a related field
• 3 to 6 years of relevant experience
• OTM - Contract & Rate Validation
• Strong analytical and problem-solving skills
• Effective stakeholder and customer management skills
• Good written and verbal communication skills
• Collaborative mindset with a focus on continuous improvement

Details

• Location: India, Chennai, 600116
• Shift timings: US Shift