MGF Service Delivery Specialist

Overview

Plans, optimizes and manages daily last-mile delivery routes, balancing orders and vehicle capacity across trucks and drivers, and resolves route execution issues within cut-off times.

What you'll do

• Perform daily route planning based on available orders, delivery locations, and vehicle capacity.
• Generate optimized routes using last-mile routing platforms.
• Ensure optimal allocation of orders across available trucks and drivers.
• Balance orders across trips based on capacity, route duration, distance, and operational constraints.
• Review and validate route sequences, stop allocations, and delivery priorities.
• Identify opportunities to reduce truck utilization and improve route efficiency.
• Monitor vehicle capacity and utilization across different markets and regions.
• Manage last-minute changes in truck counts and vehicle capacity.
• Rebalance orders when additional orders are received or vehicles become unavailable.
• Ensure vehicle capacity and route constraints are maintained during planning.
• Monitor route generation and planning completion within defined cut-off times.
• Investigate missing orders, sequencing issues, route delays, and planning failures.
• Coordinate with technical teams to resolve system and integration issues.
• Perform route adjustments, stop resequencing, and trip-level changes when required.
• Ensure successful integration of route IDs and stop sequences with downstream systems.
• Coordinate with regional operations, dispatch teams, and technical support teams.
• Communicate route planning status, operational risks, and escalations.
• Support users with routing platform issues and process-related queries.
• Ensure adherence to standard operating procedures.

What you'll need

• Strong understanding of last-mile transportation and route planning.
• Experience with route optimization or Transportation Management Systems such as FarEye, Locus, or similar platforms.
• Understanding of vehicle capacity, delivery windows, service time, route duration, and driver/shift constraints.
• Strong analytical and problem-solving skills, good with MS Excel and reporting.
• Ability to make time-sensitive decisions during routing cutoffs.
• Strong communication and coordination with Operations, Technology, carriers, dispatchers, and drivers.
• Ability to work in a high-volume environment with strict operational deadlines.
• 3 to 6 years relevant experience.
• Bachelor's degree in commerce, Finance, Accounting, Business Administration, or a related field.

Nice to have

• Experience in large-scale last-mile delivery operations.
• Knowledge of route optimization algorithms and planning constraints.
• Experience with ADP, FarEye, TMS, or other transportation platforms.
• Understanding of API integrations and order interfaces.
• Experience managing multiple markets or regions.
• Exposure to automation and operational KPI improvements.

Details

• Location: Chennai, India, 600116.
• Shift: US Shift.