Advanced Lead Engineer/Lead Engineer - GEnx MRO PSE

Overview

The MRO Product Support Engineer provides technical leadership for in-service management of GEnx CDN and HPT components across the product life cycle, supporting maintenance, repair and overhaul shops.

What you'll do

• Own in-service product reliability and technical communication on field issues with shops.
• Own and drive customer outcomes for off-wing services delivered through the global MRO network against Safety, Quality, Delivery and Cost commitments.
• Lead MRO customer responsiveness for inquiries and technical data requests, ensuring timely, accurate and professional communication.
• Serve as the primary technical interface for MRO customers, preparing and delivering clear technical communications, justifications and recommendations.
• Facilitate MRO forums and best-practice sharing, capturing lessons learned and standardizing high-impact improvements across the network.
• Own and continuously improve the Engine Shop Manual and related manual maturity for MRO.
• Define, track and analyze shop leading indicators such as WIP, queue times and first-pass yield.
• Drive structured problem solving in the shop, including leadership of Quality Event Reviews and Root Cause and Corrective Action activities.
• Support definition and execution of off-wing technology and fleet strategy at MRO sites, including pilot deployments and benefits validation.
• Provide New Product Introduction and service readiness support for Premier MROs, GBSA, JV partners and offload MROs.
• Own MRO tooling strategy and lifecycle, including specification, standardization, deployment and continuous improvement.
• Manage and analyze shop visit cost performance, identifying drivers and leading cross-functional cost reduction initiatives.
• Develop, maintain and interpret the fleet cost model, providing insights on cost drivers by configuration, usage and fleet segment.

What you'll need

• Bachelor's, Master's or PhD in Mechanical Engineering with a strong academic track record.
• Minimum of 7 years of experience in Aero Engines or Turbo machinery.
• In-depth understanding of processes of services engineering technology and tools.
• Prior experience leading projects and working with global teams across engineering and commercial organizations.
• Strong engineering problem solving capabilities.
• Strong project management skills, including cross-functional coordination of activities.
• Ability to communicate effectively with all levels of the organization, internally and externally.
• Ability and willingness to travel as required.

Nice to have

• Knowledge of FAA/EASA regulations.
• Strong oral and written communication skills.
• Excellent interpersonal and leadership skills.
• Humble: respectful, receptive, agile, eager to learn.
• Transparent: shares critical information, speaks with candor, contributes constructively.
• Focused: quick learner, strategically prioritizes work, committed.
• Leadership ability: strong communicator, decision-maker, collaborative.
• Problem solver: analytical-minded, challenges existing processes, critical thinker.

Details

• Reports to Sub-Section Manager, GEnx MRO PSE – SEEMS Section, JFWTC, Bangalore.
• Location: Bengaluru.