AI Native Software Engineer

Overview

Own end-to-end delivery of AI-driven ServiceNow solutions across multiple client engagements, building and shipping production-ready software with AI as a core part of the engineering lifecycle.

What you'll do

• Own end-to-end delivery of AI-driven ServiceNow solutions across multiple client engagements, ensuring measurable business outcomes.
• Define and enforce architecture standards, governance, and compliance for AI features, including security and observability.
• Shape client strategy by leading discovery workshops, defining AI roadmaps, and aligning solutions with business priorities.
• Drive the innovation agenda by introducing advanced GenAI and agentic patterns into ServiceNow workflows.
• Mentor and manage cross-functional teams, fostering a product mindset and engineering excellence.
• Partner with leadership to scale AI adoption, manage risks, and ensure sustainable delivery models.

What you'll need

• Must have skills: ServiceNow.
• Minimum 7.5 years of experience.
• 15 years full time education.
• Advanced expertise in ServiceNow architecture (App Engine, Flow Designer, IntegrationHub, Scoped Apps).
• Strong proficiency in Virtual Agent, AI Search optimization, and Now Assist configuration.
• Deep understanding of LLM integration, prompt engineering, and evaluation frameworks.
• Knowledge of agentic design patterns, orchestration frameworks, and RAG/vector search concepts.
• Familiarity with Azure OpenAI, AWS/GCP AI services, and enterprise-grade observability for AI models.
• Ability to implement Responsible AI practices, governance, and compliance standards.
• Skilled in integration patterns (REST/SOAP), MID Server, and secure authentication (OAuth, SAML).
• Proven ability to lead and manage delivery teams in agile environments.
• Strong stakeholder management and client-facing communication skills.
• Capability to drive innovation, influence decision-making, and manage change.
• Strategic thinking with a product mindset.
• Excellent communication and negotiation skills.
• Ability to inspire and coach teams toward high performance.
• Adaptability and resilience in complex client environments.

Details

• Location: Bengaluru.