Forward Deployed Engineer

Overview

Forward Deployed Engineer role focused on organizing the deployment of AI workflows and architectures across diverse AI and technology platforms, with a must-have skill in ServiceNow IT Service Management (ITSM). The role acts as an application support engineer who identifies and resolves issues across critical business systems.

What you'll do

• Lead AI-driven solution design and delivery by applying GenAI and Agentic AI to address complex business challenges, automate processes, and integrate intelligent insights into enterprise workflows for measurable impact.
• Facilitate solution design across the enterprise technology stack to integrate into the ecosystem of AI models and multi-provider platforms.
• Organize the deployment of AI workflows and architectures across diverse AI and technology platforms.
• Collaborate with various teams to troubleshoot and resolve incidents, ensuring business operations run smoothly and efficiently.
• Proactively monitor and maintain systems, contributing to the reliability and performance of supported applications.
• Assist in the development and implementation of best practices for application support.
• Document solutions and share knowledge with team members to foster continuous improvement.
• Engage in regular communication with stakeholders to understand their needs and provide timely updates on issue resolution.

What you'll need

• Minimum 5 years of experience is required.
• 15 years full-time education is required.
• Must-have skill: ServiceNow IT Service Management (ITSM).
• Minimum 3 years of experience in ServiceNow IT Service Management.
• Strong grasp of Generative and Agentic AI, prompt engineering, and AI evaluation frameworks.
• Ability to align AI capabilities with business objectives while ensuring scalability, responsible use, and tangible value realization.
• Strong analytical and problem-solving skills to diagnose and resolve issues effectively.
• Experience with incident management and service request fulfillment processes.
• Familiarity with the ITIL framework and its application in service management.
• Ability to work collaboratively in a team environment and communicate effectively with diverse stakeholders.

Details

• Location: Hyderabad.