AI Support Engineer

Overview

AI Support Engineer working with the founder to design and scale AI-powered customer support systems.

What you'll do

• Design and continuously improve how customer support runs.
• Pull and collate data from Intercom to find patterns and gaps.
• Build AI-powered workflows to triage, answer, and resolve queries.
• Create support processes for triage, escalation, and resolution.
• Support critical customer situations alongside the business team.
• Convert recurring support themes into feedback for product and engineering.

What you'll need

• 1–3 years of experience in support, ops, or a technical customer-facing role.
• Hands-on comfort with AI tools/workflows like prompting, automations, and agent builders.
• Experience with Intercom or a similar support/helpdesk tool.
• Ability to communicate clearly with both customers and the founder.
• Comfort working with ambiguity as the role is built.

Nice to have

• Experience setting up support automations, chatbots, or AI agents in a product company.
• Familiarity with SQL or basic scripting to pull/analyze support data.
• Startup experience, especially in a 0-to-1 function.

Details

• Location: Bengaluru.