Analyst, Bank Payments AR&I, Preventive Fraud (6 months contract)

Overview

A 6-month contract Analyst role in Bank Payments AR&I, Preventive Fraud, within the Ongoing Monitoring team (first line of defence), focused on detecting and preventing fraud through transaction and behaviour monitoring.

What you'll do

• Analyse transactions across a variety of payment types and products, looking for signs of fraud.
• Spot and investigate potentially suspicious activity across the member base.
• Use a variety of tools for different types of reviews and investigations, including open source investigation.
• Manage your own case load to meet performance targets.
• Consistently reach productivity and quality targets.
• Prepare clear and concise SAR (Suspicious Activity Report) narratives, meeting regulatory and internal standards.
• Maintain thorough records of evidence, decision-making rationale, and case progression steps.
• Call out potential efficiencies in tools and processes used for transaction analysis.
• Make recommendations for process improvements to prevent future occurrences of fraud.
• Establish good relationships with various departments across Tide to ensure operational synergy.
• Treat Tide members fairly by taking responsibility to ensure their needs are met.
• Conduct phone calls with members when gathering information.

What you'll need

• 1 to 3 years of experience in a transaction monitoring or fraud risk related role in financial services.
• A good eye for detail and the ability to identify suspicious activity.
• Ability to work well as part of a team; decisive, goal-oriented, proactive.
• A genuinely curious mindset, asking the right questions at the right times, with a problem solving attitude.
• An analytical mind, able to digest large data sets and spot patterns and trends with ease.
• A keen eye for process improvements, looking for how to work leaner and more robustly.
• Exceptional written and verbal communication skills, able to communicate with members (including by telephone), internal stakeholders and regulatory bodies if required.
• C1/C2 level of spoken and written English.
• Willingness to work a flexible shift pattern in a 24/7 operational environment.
• Quick learner, explorer and multitasker, happy to be in the defined shift.

Details

• Location: Hyderabad, India.
• Employment type: 6-month contract.
• Shift work required in a 24/7 operational environment.