Fraud Ops Specialist

Overview

The Fraud Ops Specialist is an entry level position responsible for reviewing account activity, completing risk assessments, detecting potential fraud and delivering customer service to clients.

What you'll do

• Perform investigation of potential fraud activity on existing credit card accounts.
• Respond to inbound client inquiries and assist with specific service-related requests and concerns.
• Provide solutions to client issues through the usage of all available resources under limited supervision.
• Complete assigned tasks in an accurate and timely manner.
• Consistently achieve individual and team performance targets.
• Contact card members to verify charges and recent activity to identify any potential fraud.
• Ensure a positive customer experience.
• Determine specific verification procedures to be used in processing customer’s information.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets.
• Adhere to policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices.
• Escalate, manage and report issues with transparency.

What you'll need

• 1-3 years relevant experience.
• Minimum 1 year of customer service experience.
• Bachelor's Degree.
• Ability to process both inbound and outbound client calls.
• High attention to detail with the ability to interpret data and organize information.
• Consistently demonstrates clear and concise written and verbal communication.
• Demonstrated ability to remain unbiased in a diverse working environment.

Details

• Location: Pune, Maharashtra, India.
• The position is entry level.
• Work is performed under limited supervision.