Overview
Associate Client Experience Manager responsible for client success planning, guidance, and ongoing performance reporting.
What you'll do
- Collaborate with sales to understand and document client goals, KPIs, and business outcomes.
- Create and maintain success plans to track progress against client goals.
- Provide proactive, data-driven best practice guidance to nurture progress with ML.
- Optimize ABM efforts by equipping clients with strategies leveraging ML data and industry best practices.
- Partner with Campaign Operations to ensure client campaigns run successfully, accurately, and on time.
- Regularly report on client progress, performance, and future recommendations.
- Act as a client advocate to remove obstacles, minimize escalations, and relay feedback internally.
What you'll need
- 2+ years of experience in Customer Success, Account Management, Digital Advertising, or related disciplines.
- Basic understanding of digital marketing or Account-Based Marketing.
- Prior experience in a client-facing role supporting external customers professionally.
- Experience with marketing and sales tools such as CRMs and MAPs.
- Strong analytical, problem-solving, and troubleshooting skills.
- Excellent written and verbal communication skills with experience engaging C-level stakeholders.
Details
- Location: Pune, Maharashtra, India.
- Work environment: mix of remote and hybrid; remote not available for all positions; hybrid required for employees local to offices.
Read the full description and apply on the company’s own careers page.
