Analyst - DEV

Overview

Analyst – DEV Operations role in the US Operations team at Aptia India, supporting day-to-day Dependent Eligibility Verification (DEV) operations for health benefits.

What you'll do

• Review employee and dependent eligibility information for health benefits.
• Validate documents such as marriage certificates, birth certificates, court orders, adoption papers, tax forms, and other verification records.
• Process assigned DEV cases accurately and within expected TAT/SLA timelines.
• Index incoming documents and link them to the correct employee or dependent profile.
• Manage assigned work queues and prioritize urgent or TAT-sensitive cases.
• Perform peer reviews or quality checks as assigned and identify corrections where required.
• Research routine discrepancies, resolve processing exceptions, and escalate risks or aging cases on time.
• Follow SOPs, client rules, compliance requirements, and internal quality standards.
• Participate in cross-training, knowledge-sharing, and continuous improvement activities.

What you'll need

• Strong attention to detail with the ability to review and validate supporting documents accurately.
• Good understanding of quality checks, compliance, and operational procedures.
• Analytical mindset with problem-solving ability and ownership of assigned work.
• Good verbal and written communication skills.
• Proficiency in MS Excel, Word, Outlook, and other Microsoft Office applications.
• Ability to prioritize work, manage multiple tasks, and perform independently.
• 2-4 years of experience in benefits administration, dependent verification, operations processing, or related support functions.
• Bachelor's degree or equivalent qualification from a recognized institution.

Nice to have

• Knowledge of DEV operations, eligibility verification, and US health and benefits domain.

Details

• Location: Gurugram, India.
• Position grade: Grade 2.