Analyst- Learning & Development

Overview

Analyst role within the HR People Hub in Bangalore, supporting the delivery and administration of Learning & Development programmes and acting as subject matter expert for L&D operational processes.

What you'll do

• Organise delivery of virtual and classroom-based learning programmes and their logistics, using regional admin resource where appropriate (liaising with candidates, organising refreshments, booking venues, sending invites, arranging tutors).
• Develop strong working relationships with internal stakeholders (L&D Consultants, HR Ops Partners, Finance team) and external learning partners where appropriate.
• Maintain systems for candidate attendance, feedback and reporting (LMS).
• Manage course waiting lists to maximise attendance and financial efficiency of courses.
• Deal with employee enquiries around learning and manage suitable responses in a timely manner.
• Provide administrative support including printing, collation and distribution of course materials.
• Work closely with multiple teams to ensure smooth delivery of Induction events.
• Act as primary Subject Matter Expert for L&D operational processes, ensuring consistency, compliance and adherence to global standards.
• Provide guidance and support to team members on complex L&D administration activities, systems, policies and process-related queries.
• Own, maintain and continuously improve SOPs, process documentation, knowledge articles and training materials.
• Drive process improvement, standardisation and automation initiatives to improve efficiency, quality and user experience.
• Conduct regular quality checks and audits to ensure data accuracy, process compliance and adherence to agreed service levels.
• Serve as escalation point for complex learner, stakeholder, vendor and system-related issues.
• Support governance activities, operational reviews, reporting requirements, management information requests and service performance analysis.
• Monitor SLAs and operational metrics, identifying risks and improvement opportunities.
• Lead knowledge transfer activities and support onboarding and training of new team members.
• Partner with internal stakeholders and external vendors to resolve operational challenges and improve service delivery.
• Support User Acceptance Testing (UAT), system enhancements, process transitions and implementation of new learning initiatives.
• Identify trends, root causes and opportunities for continuous improvement through data analysis and stakeholder feedback.
• Represent the L&D Operations team in governance forums, project meetings and cross-functional initiatives.
• Promote a culture of operational excellence, collaboration, accountability and continuous learning.

What you'll need

• Working knowledge of L&D management software.
• Strong computer skills across Microsoft Word, Excel and PowerPoint.
• Excellent attention to detail and high levels of process adherence.
• Ability to work quickly and accurately to tight deadlines with limited supervision.
• Professional manner and ability to develop strong working relationships.
• Good written and verbal communication skills.
• Good organisational skills and ability to prioritise and balance conflicting priorities.
• Ability to use own initiative with a flexible, can-do attitude.
• Confidentiality and ability to handle sensitive situations with discretion and diplomacy.
• A good understanding of data protection.
• Ability to work to a high level of accuracy when inputting and interpreting data.
• Willingness and ability to work closely with others (company, supplier or customer) and promote good relationships and team working.
• Commercial awareness around costs, striving for value for money in organising training.

Details

• Location: AtkinsRéalis Corporate Office, Bangalore.
• Worker type: Employee; job type: Regular.