Analyst MDM

Overview

The MDM Level 2 Analyst processes and maintains Customer, Vendor and Business Partner master data across ERP systems, supporting compliance, audit and data quality for business teams.

What you'll do

• Process Customer, Vendor and Business Partner master data requests, including creation, modification, extension, blocking, unblocking and deactivation of records.
• Review and validate incoming requests from approved intake channels such as ServiceNow, SAP MDG workflows, email-based request channels or other authorized business systems.
• Confirm that request forms, supporting documents, approvals, tax details, banking details, address information and other mandatory data fields are complete and accurate before processing.
• Perform duplicate checks using key data points such as legal name, trading name, address, tax registration number, VAT/GST number, bank details and existing Business Partner or account numbers.
• Execute required compliance and control checks, including denied party screening, MK Denial screening, VAT validation, IBAN or bank validation where applicable, SOX-related checks and audit-support validations.
• Maintain master data records in SAP ECC, SAP S/4HANA, SAP MDG, BAAN, JDE, Oracle or other relevant ERP systems based on business scope and access.
• Ensure sensitive changes such as bank details, payment information, name changes, address changes, tax changes and unblock requests follow appropriate approval, independent verification, callback or quality review procedures.
• Coordinate with requestors and business stakeholders to resolve missing information, incorrect documentation, approval gaps, discrepancies and process exceptions.
• Work closely with Finance, Accounts Payable, Accounts Receivable, Procurement, Sales, Credit, Tax, Compliance, IT and regional business teams to support timely request completion.
• Maintain proper audit trails by updating ticket notes, attaching evidence, documenting decisions and ensuring all processing steps are traceable.
• Monitor assigned queues, tickets, service requests and workflows to ensure timely completion within agreed SLA targets.
• Support quality reviews, rework reduction, data cleansing, annual review, duplicate remediation and master data governance activities.
• Escalate process risks, compliance concerns, system issues, policy gaps, delayed approvals and recurring data quality issues to the team lead or operations lead.
• Support preparation and maintenance of SOPs, desktop procedures, job aids, knowledge articles, trackers and process documentation.
• Assist with reporting of operational metrics such as request volume, aging, SLA performance, quality scores, duplicate trends, open-ticket status and rework drivers.

Details

• Location: Raheja Mindspace, Cyberabad, Madhapur, Hyderabad - 500081, Telangana, India.