Analyst, People Group Shared Services

Overview

Support common People Group transactions for the global HR operations team, serving as a first point of contact for employees and managers and ensuring timely resolution of HR-related inquiries across regions.

What you'll do

• Create a positive team experience.
• Respond and provide timely assistance to employee and manager People related inquiries.
• Support key People processes, including employee life cycle events from onboarding to offboarding.
• Monitor and manage shared HR inboxes, triaging and responding to inquiries in a timely and professional manner.
• Handle HR requests using ticketing systems (e.g., ServiceNow, Zendesk, Ivanti), ensuring accurate tracking, categorization, and resolution within SLA.
• Provide day-to-day support for global HR operations, including navigation assistance for employees and managers across multiple regions.
• Accurately process and maintain employee data in Workday, including hires, terminations, job changes, and organizational updates.
• Coordinate the end-to-end onboarding and offboarding process, ensuring compliance with checklists, stakeholder communication, and system updates.
• Manage the collection, verification, and storage of I-9 documents in line with legal and audit requirements.
• Maintain documentation and SOPs; recommend and support improvements in HR service delivery processes.
• Generate standard reports and respond to ad-hoc data requests as needed.
• Determine appropriate action to resolve duplicate, inaccurate or unclear information.
• Complete tasks assigned by leadership with a sense of urgency and confidentiality where needed.

What you'll need

• Bachelor's degree in human resources, Business Administration, or a related field.
• 0 to 3 years of experience in HR operations, HR shared services, or similar support roles.
• Computer literate with experience with Microsoft Office.
• Intermediate skills in Microsoft Word, Excel, Outlook, and Teams.
• Experience with HR ticketing/case management systems and managing shared inboxes.
• Solid knowledge of onboarding, offboarding, and employment documentation processes, including I-9 verification.
• Proficiency with Workday or a similar HRIS platform.
• Strong interpersonal and communication skills, with a customer-first mindset.
• Detail-oriented with a high level of accuracy and data integrity.
• Ability to manage multiple tasks in a fast-paced, deadline-driven environment.

Nice to have

• HRMS experience (Workday preferred).

Details

• Location: Hyderabad, India (Atria).
• No supervisory responsibilities.