Analyst ServiceNow Implementation and Support

Overview

Analyst role in ServiceNow Implementation and Operations, supporting day-to-day operational activities and working with multiple stakeholders.

What you'll do

• Design and develop custom ServiceNow solutions using Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions and Catalog Client Scripts.
• Build and maintain scoped applications using App Engine.
• Develop advanced workflows using Flow Designer and Integration Hub.
• Create and enhance Service Portal and Workspaces (UI Builder) components.
• Design and implement integrations using REST / SOAP APIs, MID Server and Integration Hub spokes.
• Integrate ServiceNow with IAM (Azure AD / LDAP / SSO) and third-party systems.
• Handle inbound and outbound integrations, data transforms and error handling.
• Implement and maintain CMDB aligned with CSDM standards.
• Develop Discovery, Service Mapping and data normalization logic.
• Ensure data quality through Identification & Reconciliation Engine (IRE).
• Follow OOTB-first and upgrade-safe development principles.
• Optimize scripts for performance, scalability and maintainability.
• Troubleshoot complex issues across server-side and client-side code.
• Support upgrades, hotfix testing and regression validation.

What you'll need

• Strong hands-on experience with ServiceNow platform architecture.
• Expertise in ITSM, ITOM, ITAM, CMDB (CSDM) and IRM.
• Expertise in Flow Designer and Integration Hub.
• Expertise in scoped applications and App Engine.
• Expertise in UI Builder / Workspace architecture.
• Solid understanding of REST/SOAP APIs.
• Solid understanding of MID Server architecture.
• Solid understanding of security (ACLs, roles, data protection).
• 3-6 years of experience in IT, with 2+ years on ServiceNow.
• ServiceNow Certified System Administrator (CSA) - Required.

Nice to have

• ServiceNow Certified Application Developer (CAD) - Strongly preferred.

Details

• Location: Bengaluru.
• Reporting to: VP.