Application Engineer Technical Support

Overview

Provide application engineering and technical support to domestic and global users, handling Tier 2 and Tier 3 issues for an automotive-domain product.

What you'll do

• Provide application engineering support and technical support to domestic and global users.
• Handle Tier 2 and Tier 3 issue resolution, including code understanding and debugging where needed.
• Apply problem-solving mechanisms and Root Cause Analysis methods.
• Keep track of all ongoing tickets and achieve SLAs.

What you'll need

• Experience in application engineering support and technical support to domestic and global users.
• Strong technical background in Tier 2 and Tier 3 technical support, including code understanding and debugging if needed.
• Knowledge of problem-solving mechanisms and Root Cause Analysis methods.
• Good troubleshooting and analysis skills.
• Basic understanding of how to perform communication trace analysis.
• Experience working on protocols CAN, J1939, UDS and XCP, etc.
• Experience working in geographically distributed and culturally diverse workgroups with strong team play and collaborative skills.
• Excellent written and verbal communication skills.
• Experience in representing data in the form of reports/charts.

Nice to have

• Ability to read logs and handle mobile application support.
• Experience working in the automotive domain.
• Computer programming languages such as Android Programming, Java, scripting languages, PL/SQL, or basic programming.
• Experience with projects in multiple technologies and functions.
• Good to have experience supporting software applications on different OS (Windows/mobile OS) and apps on Android and iOS.

Details

• Location: Pune.