Application Production Support Consultant (Rotational Shifts)

Overview

Support business-critical applications in a global service delivery environment by monitoring services, responding to alerts and client requests, troubleshooting production issues, and working with internal teams to restore and improve services.

What you'll do

• Monitor production applications, emails, system alerts, service requests and support tickets, ensuring timely investigation and follow-up
• Troubleshoot and resolve application and production support issues, escalating to relevant technical or functional teams when required
• Use PL/SQL for troubleshooting, data analysis and investigation of application-related issues
• Develop, maintain or execute PowerShell scripts to support operational activities, monitoring and process automation
• Support service delivery activities in line with agreed SLAs and service management processes
• Work within an ITIL-based service management environment, including Incident, Problem, Change and Service Request Management
• Collaborate with internal technical, functional and infrastructure teams to investigate and resolve production issues
• Communicate clearly with clients and internal stakeholders regarding incidents, service requests, progress and resolution
• Maintain accurate documentation, support records, operational procedures and client-facing information
• Review recurring operational issues and contribute to root-cause analysis and continuous service improvement
• Participate in client and internal service meetings, provide operational updates and follow up on agreed actions
• Support implementation of service improvements, application changes and new or enhanced services
• Work effectively in a global delivery environment, collaborating with teams and stakeholders across multiple geographies

What you'll need

• Hands-on experience with PL/SQL, including the ability to investigate and troubleshoot application/data-related issues
• Experience with PowerShell scripting for operational support or automation
• Practical understanding of production/application support, including monitoring, incident investigation, service requests and ticket management
• Understanding of ITIL principles and service management processes
• Experience supporting business-critical applications in a production environment
• Excellent verbal and written communication skills, with the ability to communicate technical issues clearly to both technical and non-technical stakeholders
• Strong analytical and troubleshooting skills with a structured approach to problem solving
• A strong customer and service-oriented mindset
• Ability to take ownership of issues and drive them toward resolution while involving the appropriate teams when necessary
• Comfortable working collaboratively within a global and multicultural environment
• Flexibility to work in rotational shifts (6AM-3 PM IST & 2-11 PM IST)
• Willing to work on weekends and holidays

Nice to have

• ITIL certification (beneficial but not mandatory)
• Experience with monitoring and ticketing/service-management tools
• Previous experience in banking applications or financial services technology (highly desirable)
• Exposure to capital markets, investment management or financial services
• Experience working within large IT/service organizations, consulting firms or similar global delivery environments
• Experience supporting clients or teams across multiple countries or geographies
• Experience within banking, financial services or capital markets
• Proactive approach to identifying recurring issues and opportunities to improve service quality and operational efficiency

Details

• Location: Noida
• Hybrid working: at least 2 days a week in the office
• Rotational shifts: 6AM-3 PM IST and 2-11 PM IST
• Weekend and holiday work expected