Application Specialist

Overview

Drive clinical education, training and demonstration strategy for the Ultrasound portfolio, supporting the customer experience and commercial teams from pre-sale through post-implementation.

What you'll do

• Provide technical and clinical leadership during the sales process by demonstrating the full range of Ultrasound products, including potential uses, product capabilities and customer benefits.
• Coordinate, schedule and execute objective-based system training for customers and channel partners; monitor and report on training outcomes.
• Develop and deliver product training to customers on equipment usage.
• Monitor customer installations of ultrasound products within the assigned territory/region to enhance customer satisfaction and maintain strong relationships.
• Support trade shows and professional conferences by conducting product demonstrations and customer training sessions.
• Leverage market and product knowledge to assist the sales team in developing effective sales, marketing and customer service strategies.
• Build and maintain relationships with Key Opinion Leaders (KOLs) in the region; train the sales and dealer teams periodically to enhance their capabilities.
• Penetrate competitive accounts and provide current market intelligence to the business.
• Promote new product features (NPI) and clinical techniques; collaborate with customers to develop training plans and strategies that support new product adoption and ongoing training needs in Ultrasound.
• Serve as the focal point for the modality/team by identifying customer satisfaction issues, assisting with escalations, resolving problems and addressing specialty training requests.
• Advocate for and support the adoption of hybrid training delivery models for customers.
• Maintain well-documented pre- and post-training records in alignment with global guidelines.
• Responsible for pre- and post-sales support of ultrasound systems, including clinical activities such as workshops, CMEs, webinars and hands-on training.

What you'll need

• Bachelor's degree or Diploma with 5+ years of experience in an MNC as an Ultrasound applications specialist.
• Experience in Fetal Medicine, General Imaging, OB/GYN, Vascular Sonography and Cardiology applications.
• Ultrasound technical/clinical industry experience, along with any applicable certifications.
• Good knowledge of 2D, Doppler and color flow imaging, with experience in 3D and 4D imaging (especially for OB/GYN).
• Willingness to travel up to 75%, both within and outside the assigned geographic region.

Nice to have

• Excellent interpersonal, oral and written communication skills.
• Ability to document, plan, market and execute programs.

Details

• Based as per requirement; supports the LCT (Local Customer Team) or the Region depending on the scope of priority.
• Travel up to 75%, within and outside the assigned geographic region.
• Relocation assistance: not provided.