Application Support Engineer

Overview

Application Support Engineer role acting as a software detective to identify and resolve issues across components of critical business systems, with a focus on Coupa procurement.

What you'll do

• Act as an SME, collaborate with and manage the team, and take responsibility for team decisions.
• Engage with multiple teams and contribute to key decisions.
• Provide solutions to problems for the immediate team and across multiple teams.
• Lead efforts to improve system reliability and optimize support processes.
• Mentor junior team members to enhance their technical and problem-solving skills.
• Coordinate with stakeholders to ensure timely resolution of critical issues.
• Gather requirements from customers and plan, design, implement, test, and document integration processes of varying complexity for system/transaction integration in the Coupa procurement environment.

What you'll need

• Proficiency in Coupa.
• Minimum 5 years of experience in Coupa.
• Strong analytical and problem-solving abilities related to application support.
• Experience diagnosing and resolving complex software issues within enterprise environments.
• Ability to work collaboratively with cross-functional teams to deliver effective solutions.
• Excellent communication skills to articulate technical information clearly to diverse audiences.
• 15 years full time education.

Nice to have

• Familiarity with monitoring tools and incident management processes.

Details

• Location: Mumbai office.