Application Support Engineer

Overview

Application Support Engineer acting as a software detective to identify and solve issues across multiple components of critical business systems, serving as a subject matter expert and managing the team.

What you'll do

• Act as an SME, collaborate with and manage the team to perform.
• Take responsibility for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for the immediate team and across multiple teams.
• Coordinate cross-functional efforts to ensure timely resolution of complex issues.
• Mentor junior team members to enhance their technical and problem-solving skills.
• Drive continuous improvement initiatives to optimize system performance and reliability.

What you'll need

• Minimum 5 years of experience in Solarwinds Administration.
• Proficiency in Solarwinds Administration.
• Strong knowledge of network monitoring and management tools related to Solarwinds.
• Experience in troubleshooting and resolving issues within enterprise IT environments.
• Ability to analyze system logs and performance metrics to identify root causes.
• Familiarity with configuration management and automation within monitoring platforms.
• Excellent communication skills to effectively collaborate with technical teams and stakeholders.
• 15 years full time education.

Details

• Based at the Bengaluru office.