Application Support Engineer

Overview

Application Support Engineer to monitor, diagnose, and resolve issues across components of critical business systems. The role emphasizes proactive problem identification, analysis, and cross-team collaboration to maintain uninterrupted service delivery.

What you'll do

• Monitor and diagnose issues across multiple components of essential business systems.
• Analyze system behaviors to identify and solve problems affecting service delivery.
• Collaborate with different teams and stakeholders to align support strategies.
• Provide solutions that can apply across multiple teams.
• Serve as a SME and contribute to team decisions and key decisions.
• Mentor junior team members to improve their problem-solving capabilities.

What you'll need

• Minimum 15 years of experience is required.
• Must have proficiency in Automation in Application Development.
• Strong troubleshooting and root cause analysis skills for complex software systems.
• Experience with scripting and automation tools for application support processes.
• Ability to work with monitoring and alerting systems.
• Familiarity with software lifecycle management and deployment automation.
• Excellent communication skills for coordination with cross-functional teams.

Details

• Location: Kolkata.
• Based at KDC1A - SEZ location.