Application Support Engineer

Overview

Application Support Engineer role acting as a software detective, providing a dynamic service that identifies and solves issues within multiple components of critical business systems.

What you'll do

• Perform independently and become an SME.
• Actively participate in and contribute to team discussions.
• Contribute solutions to work-related problems.
• Collaborate with cross-functional teams to ensure timely resolution of incidents and service requests.
• Document troubleshooting steps and solutions to build a knowledge base for future reference.
• Monitor system alerts and logs to detect anomalies and potential issues before they impact business operations.
• Assist junior team members by sharing knowledge and providing guidance on complex issues.

What you'll need

• 15 years full time education.
• Minimum 3 years of experience in Grafana.
• Proficiency in Grafana (must have).
• Experience configuring and managing dashboards to visualize system metrics and performance data.
• Ability to analyze logs and metrics to identify root causes of system issues.
• Familiarity with monitoring tools and alerting mechanisms to maintain system health.
• Strong problem-solving skills with attention to detail in diagnosing software and infrastructure problems.
• Effective communication skills to collaborate with technical and non-technical stakeholders.

Details

• Based at the Gurugram office.