Application Support Engineer

Overview

Act as a software detective, providing a dynamic service that identifies and solves issues within multiple components of critical business systems.

What you'll do

• Act as a subject matter expert, collaborate with and manage the team to perform.
• Take responsibility for team decisions.
• Engage with multiple teams and contribute to key decisions.
• Provide solutions to problems for the immediate team and across multiple teams.
• Coordinate with stakeholders to prioritize and address system issues efficiently.
• Mentor junior team members to enhance their technical capabilities and problem-solving skills.
• Monitor system performance and recommend improvements to prevent future disruptions.

What you'll need

• Must have skills: proficiency in SAP BusinessObjects Data Services.
• Strong troubleshooting skills to diagnose and resolve complex software issues.
• Experience in managing and supporting enterprise-level business applications.
• Ability to analyze system logs and performance metrics to identify root causes.
• Familiarity with integration of data services within broader IT infrastructure.
• Excellent communication skills to collaborate effectively with cross-functional teams.
• Minimum 7.5 years of experience in SAP BusinessObjects Data Services.
• 15 years full-time education.

Details

• Based at the Pune office.