Application Support Engineer

Overview

Serve as the ongoing interface between clients and systems or applications, identifying and resolving issues across critical business systems. Use product knowledge and communication skills to define client issues, design resolutions, and maintain smooth system operations.

What you'll do

• Act as an SME, collaborate with and manage the team to perform.
• Make decisions for the team.
• Engage with multiple teams and contribute to key decisions.
• Provide solutions to problems for the immediate team and across multiple teams.
• Collaborate with clients to understand their issues and provide effective resolutions.
• Interpret client issues and design appropriate solutions based on deep product knowledge.
• Monitor and resolve technical issues to ensure smooth system operations.
• Maintain communication with clients and keep them informed about the progress of their issues.

What you'll need

• Minimum 5 year(s) of experience.
• 15 years full time education.
• Network Security Operations skills.
• Basic Networking skills in Routing & Switching, equivalent to CCNA or JNCIA.
• Minimum 3 skills from: Cisco FTD, Juniper SRX, PaloAlto, Fortinet, Zscaler, Prisma Access, Forti-SASE, Cisco ISE, F5 Load Balancers.
• Minimum 3 skills from: Python, Ansible, Terraform, Git, REST APIs, CI/CD.
• Minimum 2 skills from: Cloud Networking, Automation, Routing protocols (BGP, OSPF).
• Proficiency in network security Implementation and Operations.
• Strong understanding of network and security principles and operations.
• Experience in implementing and managing network security solutions.
• Knowledge of firewall technologies and malware detection systems.
• Familiarity with network protocols and network security best practices.
• Knowledge of the ITIL framework for service management.
• Hands-on Experience with security monitoring tools.
• Professional Certifications.
• Excellent communication skills.

Nice to have

• Experience in designing and deployment of Firewalls, SASE Solutions, F5 Load Balancers etc. (Optional).

Details

• Location: Bengaluru.
• Flexible to work in 24x7 rotational shifts, including weekend.