Application Support Engineer

Overview

Application Support Engineer acting as a software detective, providing a dynamic service that identifies and solves issues across multiple components of critical business systems.

What you'll do

• Act as an SME, collaborate with and manage the team to perform.
• Take responsibility for team decisions.
• Engage with multiple teams and contribute to key decisions.
• Provide solutions to problems that apply across multiple teams.
• Coordinate with stakeholders to ensure alignment of support activities with business needs.
• Mentor junior team members to enhance their technical and problem-solving skills.
• Drive continuous improvement initiatives to optimize support processes and system stability.

What you'll need

• Minimum 12 years of experience is required.
• 15 years full time education is required.
• Must have: proficiency in O9 Solutions.
• Strong analytical and troubleshooting abilities to diagnose complex software issues.
• Experience in managing and supporting enterprise-level software applications.
• Ability to work collaboratively across diverse teams and communicate technical information effectively.
• Familiarity with system monitoring tools and incident management processes.
• Capability to document issues and resolutions clearly for knowledge sharing and future reference.
• The candidate should have minimum 7 years of experience in O9 Solutions.

Details

• Based at the PDC3C - SEZ office.